Frequently Asked Questions
What do I need to do to reserve an item?
How early should I book an item?
With other rentals, the sooner you know what you need, the better! This way we can give you preferential delivery time.
What is your refund policy?
What if I have an emergency with my rental?
What is damage waiver?
What are your terms and conditions?
What is your delivery fee?
We provide free delivery up to ten miles from our store location for any rental totaling $200.00 or more.
If your rental is under $200 and you are within 10 miles of our store location, we provide a flat $40.00 delivery fee. This includes your pickup as well.
If your rental is over $200 but your location is farther than 10 miles from our store, we charge $2.50 per mile roundtrip AFTER the ten mile mark (so if you total 40 miles from our store roundtrip, we will remove the first 20 miles and only charge you $50.00 additional).
Why do you have a delivery window?
Do you offer design or coordination services?
We are happy to provide consulting on design! Unfortunately Price Rentals & Events is no longer taking day-of coordination service clients, please visit our Preferred Vendors page to see who we recommend.
Can I see full-length linen samples?
Yes! Since linens are a sub-rental item for us from a linen company, we are happy to order in sample linens in your color choice for a linen appointment. We recommend making this appointment once you have decided on your centerpiece and / or floral arrangements, as that way you can bring decor items with you for this meeting.
If you are interested in doing a full linen appointment, please let us know by e-mailing us or calling the showroom. That way we can order specifically what you are interested in and will have them within a week.
If you haven’t decided between colors yet, we always have our swatch book available as well as multiple table linens on display on our show floor for inspiration.
Do you charge extra for CAD drawings?
Is labor included in tent set-up?
This rule also applies for any lighting we supply under the tent. All lighting that is ours, we will install in our tents without any additional labor fees.
Will tables and chairs be set-up?
Tables and chairs are one of the few rental items that do not include labor within the rental fee. We are happy to provide this service for you! Tables are $3.00 each and chairs are $1.50 each. This includes set-up as well as breakdown of the items.